Omegacare - LTPAC Software Systems
Account Management
After the complete implementation, OmegaCare can assign a dedicated
Account
Manager to monitor the client. This individual is responsible for
addressing any
federal and state regulatory billing requirements as well as any
organization
specific changes. The dedicated Account Manager is also responsible for
assisting
the information systems department at the client's facility with any
problems or
questions in operation of the system. This provides the client with the
assurance of
a timely and accurate response to your needs and requirements.
All OmegaCare support agreements include 24/7 hot line support. We are
committed to ensuring on-going customer satisfaction. From
staff-focused
electronic surveys to establishing benchmarks through metrics analysis,
your
Account Manager is driven to ensure success from pre-implementation and
the
go-live date throughout the life of the relationship.